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SupportLone Star Analytics Customer Support

Lone Star Analytics Customer Support team is available to help you with any questions or issues you may encounter with Analytics OS. Our team of product and industry experts can provide you the answers and the guidance you need to make your project successful.

Reaching Lone Star Customer Support

Please email us at support@lone-star.com.
Registered users may access Lone Star Help Center at support.lone-star.com.

Support Hours

Our Support team is available from 8 AM to 6 PM Central US time Monday through Friday, excluding officially-recognized holidays. Support for critical issues only (when a model deployed to production is not functioning as expected) is available 24×7.

Prioritization of Customer-Reported Issues

We prioritize issues you report based primarily on their impact to you as a customer and their technical severity. Issues are categorized as Urgent, High, Medium or Low.

Lone Star Support will provide regular updates on the status and expected time to resolution on your issue as it proceeds through our resolution process. You can also check the status of currently-open issues or open a new support request by using the Lone Star Help Center.

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